Patient Billing & Payment
Navigating costs and insurance can feel overwhelming while you’re struggling with your mental health. Our goal is to make paying for care as easy as possible so you can focusing on getting better.
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Pay My Bill
You’ll just need the access code from
your statement.
Don’t have the access code?
Use our legacy payment system here.
How Much Will It Cost?
We accept most insurance, including Medicare, Medicaid, and more!
Private Pay Options
If you’re choosing to pay without using insurance and want to know what it will cost, please call our billing team. We want to make sure you have an accurate estimate and rates vary based on the type of service and the provider you see.
How Does the Payment Process Work?
We want to make paying for your visits as simple as possible. Here’s what you need to know about how payments work:
Co-Pay Payments
- If you have a co-pay, you’ll get a text message three hours before your appointment asking you to pay
- If you pay before your visit, the system will show it as paid
- If you don’t pay before your visit, the co-pay will move to your balance once your insurance claim is processed
Your Balance After Insurance (Self-Pay Balance)
If You Are on Autopay:
- You’ll get a text letting you know your card will be charged in 5 days, with a reminder 2 days before
- On day 6, your card on file will be charged
- If the payment doesn’t go through, we’ll try again on days 7, 10, and 13
- After the second failed attempt, you’ll receive a notification asking you to update your card
- If the payment still doesn’t go through, you’ll be asked to update your card and will start getting paper statementst
If You Are Not on Autopay:
- You’ll get a text and/or email with a link to pay your balance the day after it is added
- You’ll get reminders 2 days after the balance is added
- If the balance is not paid, you’ll continue to get messages asking you to pay
- You can click on the link in the text to see and pay your balance
- You may need to enter your last name and birthdate or an access code (included in the link)
Contact Us
We’re here to help! We’re available by phone Monday-Friday, 8:00am-4:00pm at 651-379-1704 or you can get your questions answered in the patient payment portal 24/7, and we’ll respond during business hours.
Frequently Asked Questions
Most likely, yes! We work with most major insurance providers.
A co-pay is a flat fee you are required to pay for each visit. Your plan determines the amount. Most plans require consumers to pay a copayment, with a general range of $5.00 to $30.00 per visit.
We require a credit card to facilitate easier and more timely bill payments. You’ll receive a notification before any charges are made so that you won’t have any surprises.
Rates vary by service and provider. Initial appointments typically range from $188-$573, therapy sessions around $188 in Minnesota, and other services vary based on type, duration, and the state they take place in. Please call us for the most accurate and up-to-date information specific to your needs.
We ensure that no one is denied access to our services due to an inability to pay by offering discounted fees based on family size and income. Please call 651-379-1704 to discuss options.
To ensure we can serve all clients effectively, we kindly request 24 hours’ notice to cancel or reschedule appointments, which will help avoid a fee. Our no-show and late cancellation fees range from $65 to $135, depending on the service. Because we understand that unforeseen circumstances may arise, we occasionally make exceptions. However, we kindly request that you provide us with as much notice as possible if you are unable to attend your appointment.
Yes, we accept payments through Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
Yes, you can choose to pay for your care yourself.
You’ll get a statement after your visit once insurance has processed your claim.
Call our billing team at 651-379-1704 to learn about options based on your balance and eligibility, or log onto our patient portal to set up a payment plan.
Autopay is designed to make your payment experience seamless and convenient. Your card on file will be charged automatically after we send you a notification. If you have questions about how autopay works or need to update your information, please call our Billing team at 651-379-1704.
Many insurance plans cover telehealth, but coverage varies by plan. We can help verify your specific coverage and explain any differences between in-person and virtual visit benefits. Please call us at 651-379-1704.
Insurance coverage for family therapy and couples counseling may differ from that for individual treatment. We’ll help you understand which family member’s insurance might be used and any unique considerations for these service types.
Contact us with your new information and we will verify your new benefits and check if your provider accepts it. If your provider does not accept your new insurance, you may choose to continue as a self-pay client or we can guide you to another qualified provider who accepts your coverage.
