Frequently Asked Questions

Below are answers to some of the most commonly asked questions we receive about Nystrom & Associates, our services, and more.
Not finding the answer you’re looking for? Feel free to contact us using our contact form.

Almost all medical insurance plans cover outpatient mental health services from a licensed mental health clinic such as NAL.
Most plans have the consumer pay a co-payment with a general range of $5.00-$30.00 per visit. Some plans have deductibles
which means you have to “meet” your deductible in a given calendar year before your plan pays benefits. Typical plans like this
pay 80% of charges after the deductible is met. See our list of the major insurance providers that we are contracted with on page.

Yes, you can. When you call to make your first appointment with a registration staff person,
they will ask you if you prefer a male or female therapist, best times of day for you to come in,
etc. Our goal is to make a good fit for you and to meet your needs in the best possible way.

The first appointment is referred to as the “intake session.” At this first appointment, your clinician will ask you many questions
about your situation, types of problems you are experiencing, your personal and family history, medical questions and more all
to gain a thorough understanding of you and how best to treat your problems in the most effective way. This evolves into what
we call the “treatment plan” and is the blueprint for your sessions and a baseline for measuring success for you.

If you are coming in for therapy the average is 8-10 sessions. Sometimes things are resolved sooner and sometimes it may take
longer. It really depends on your situation and the types of problems you are experiencing. The therapist will discuss the
approximate number of sessions with you during the intake session. If you are coming in for medications as a treatment your
prescriber will discuss the role of medications and the approximate length of time you might consider using the medication(s) for.

All of our charges are billed uniformly to the insurance carriers and these are approved by all the major insurance payers.
We cannot bill differently between different insurance plans. Different services have different rates.
Certain licensure and educational levels of the providers have different rates as well.

The therapist will discuss this with you when you come in for your first appointment. Typically, sessions are weekly until
you are doing better and then they taper until you have resolved your issues. The frequency is established between you
and your therapist. If you are coming in for medications, you and the prescriber will discuss frequency. We call follow
up visits for medications “med checks.” These are less frequent than therapy.

We are strictly an outpatient clinic and do not function as a hospital.
If someone needs the hospital we will help arrange for this and will carefully discuss this with you.

No, we are not a crisis clinic. Please call 911 in an emergency and/or life threatening situation.

Typically, most health insurance plans allow you to simply make an appointment at Nystrom & Associates, and a referral is not needed.

We accept all insurances. We attempt to verify that you have coverage prior to your visit and handle all the billing to your
insurance plan. Ultimately, your health insurance is your benefit and you are responsible for knowing your coverage.

As a licensed outpatient mental health clinic we have met all the rigorous and high quality standards of the State
of Minnesota and have been licensed as a “Rule 29” mental health clinic. This is a standard of care and quality
that insurance companies recognize and it is also designed to protect the public by having quality standards in place.

As a licensed outpatient mental health clinic we have met all the rigorous and high quality standards of the State
of Minnesota and have been licensed as a “Rule 29” mental health clinic. This is a standard of care and quality
that insurance companies recognize and it is also designed to protect the public by having quality standards in place.

Nystrom & Associates, Ltd. also has a licensed outpatient chemical dependency program as well. This program
has met all the rigorous and high quality standards of the State of Minnesota and has been licensed as a “Rule 31”
chemical dependency program. This is a standard of care and quality that insurance companies recognize and it
is also designed to protect the public by having quality standards in place.

Simply call the main phone number or new patient line of the clinic location that best suits you.
Once you call and request to be seen then you will be matched with a qualified clinician to work with you.

Nystrom & Associates, Ltd. has a program for children and adolescents that meet certain criterion such as having a
serious emotional disturbance (SED). If this is met then an in home therapist will be assigned to your child’s case.
This is an intensive program that involves up to two home visits per week with 3-5 face to face contact hours. It also
requires the parent(s) to be actively involved. Medical Assistance, PMAP’s, and some commercial insurance plans
cover this program. See the website tab for “In Home Therapy & Children” for more information on this program.
The program for adults is called the Adult Rehabilitative Mental Health Services (ARMHS) program. The main
criterion for this program is the adult must have a diagnosed mental illness. A mental health practitioner is
assigned and the services are considered rehabilitative in nature. Medical Assistance and PMAP’s cover this program.
See the website tab for “In Home Services-Adults” for more information on this program.

These refer to the fact that you have a choice in your health plan to go outside of your particular HMO or Managed
Care Network. This gives you options and typically you will have a deductible and then an 80/20 plan. The advantage
of this is that there is less control from the insurance plan over the care given to you.

Yes. For more information, please contact paymentassistance@nystromcounseling.com.
No one will be denied services due to the inability to pay.

English
Language assistance series are available to you free of charge. 

አማርኛ (Amharic)
ማስታወሻ: ነጻ እ
ርዳታ ለማግኘት, የአማርኛ ቋንቋ የትርጉም እርዳታ ድርጅቶች የሚናገሩ ከሆነ, ኢሜይል registration@nystromcounseling.com

العربية (Arabic)
ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. 

ខ្មែរ (Cambodian)
ប្រយ័ត្ន: ប្រសិនបើអ្នកនិយាយភាសាអង់គ្លេស, សេវាជំនួយដោយមិនគិតប្រាក់ឈ្នួលគឺភាសានៅទីនោះដើម្បីបម្រើអ្នក។ អ៊ីម៉ែល registration@nystromcounseling.com

繁體中文 (Chinese)
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。

Français (French)
ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement.

Deutsch (German)
ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.

Hmoob (Hmong)
LUS CEEV:  Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj.

unD (Karen)

한국어 (Korean)
주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.

ພາສາລາວ (Lao)
ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ.

Oroomiffa (Oromo)
XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama.

Русский (Russian)
ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.

Español (Spanish)
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.

Tagalog (Tagalog-Filipino)
PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.

Tiếng Việt (Vietnamese)
CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.

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